Privacy Policy
Last Updated: [July 2026]
Relief Zone Physiotherapy (“we,” “us,” “our”) operates the website reliefzonephysiotherapy.com and provides physiotherapy and speech therapy services in Ghaziabad, led by Dr. Akash Malik, M.P.T. (Ortho), B.P.T. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
1. Information We Collect
1.1 Personal Information you provide directly:
- Name, phone number, and email address (via contact/booking forms)
- Address (for home-visit appointments)
- Appointment preferences (clinic visit or home visit, preferred date/time)
- Health-related information you choose to share (symptoms, medical history, condition details) when booking a consultation or during treatment
1.2 Information collected automatically:
- Basic website usage data (pages visited, browser type, device type) via standard analytics tools, if enabled
- Cookies for website functionality (see Section 6)
2. How We Use Your Information
We use the information you provide to:
- Schedule and manage your appointments (clinic or home visit)
- Contact you regarding your booking, confirm details, or follow up on treatment
- Provide appropriate physiotherapy or speech therapy care based on the health information you share
- Respond to inquiries submitted through our contact form
- Improve our website and services
We do not use your health information for marketing purposes without your explicit consent.
3. Health Information — Special Care
Given the sensitive nature of health-related information, we take additional care to:
- Limit access to your health information to the treating physiotherapist/therapist and relevant clinic staff
- Not share your health information with third parties for marketing or commercial purposes
- Retain health records only as long as necessary for treatment continuity and as required by applicable healthcare record-keeping norms
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
- With our own physiotherapists/therapists for the purpose of providing your treatment
- With service providers who help us operate the website or manage appointments (e.g., hosting providers), under confidentiality obligations
- If required by law, court order, or government regulation
- With your explicit consent, for any other purpose
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal and health information against unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect website functionality.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligation to retain certain health records
- Withdraw consent for non-essential communications at any time
To exercise any of these rights, contact us using the details in Section 10.
8. Children’s Information
For speech therapy or physiotherapy services provided to minors, information is collected and used solely for the purpose of providing appropriate care, with the consent of a parent or legal guardian.
9. Changes to This Policy
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Relief Zone Physiotherapy
Near Flyover, Naveen Kunj, Banthla, Ghaziabad, Uttar Pradesh 201102
Email: reliefzoneclinic@gmail.com
Phone: +91-9540950569